Returns Policy

Refund & Returns Policy

Our products are of very high quality and we guarantee your satisfaction, but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products and we strive to offer you great value and service.

We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange, the original shipping & handling charges are non refundable. The offer is void if product is opened and not in a resalable condition.

All returns must be authorized by Profomax in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Return Merchandize Authorization Number" or "RMA" number. This number is to be displayed on the outside return shipping carton.

Return the unused portion of your item(s) within (15) business days from the date of purchase. We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren't completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Customer Service:

Email: support@profomax.com

Phone: (02) 80056719

Hours: Monday to Friday, 10:00 AM to 6:00 PM Australian Eastern Daylight Time

Refund Instructions:

You will be advised by the Customer Service of the return address. Please don't ship products without RMA number. You will be asked to return product(s) to the following addresses:

Profomax Pty Ltd

PO Box W126

Fairfield West, NSW 2165

Australia

Packages that are returned without an RMA number will be refused upon returning to the warehouse.

Once we receive your return, we will gladly exchange your item(s) or return your money.

Refunds may be settled using the same payment method used to pay for the original purchase.

All refunds and exchanges are done within 30 days of receiving the return item(s).

Damaged, Defective, or Undelivered Product: If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement.

Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.